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Frequently Asked Question


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Processing Time: Number of days it takes to process & package items for mail pickup:

Logo Printed : 1-2 Business Days
Embroidery : 2-3 Business Days

Yes, Vanessa Rosella ships worldwide.

Domestic shipping in the USA typically takes 2-5 business days.

The average production time is 1-2 business days, but it may vary during major holiday seasons.

Yes, but you must message Vanessa Rosella before purchasing to get approval and a custom listing for the upgrade.

Contact Vanessa Rosella immediately. They will try to make changes if possible but cannot guarantee it.

Orders are eligible for returns or refunds. Contact with us if there are issues with your order.

We take responsibility for lost or damaged packages during shipping. If your package is lost or damaged, please contact us for a free replacement or refund.

Shipping to Canada takes approximately 4-8 business days.

International shipping typically takes 10-18 business days.

supportRefunds and Exchanges Policies

We accept returns within 30 days of purchase. Items must be unused, in original packaging.

Contact our customer service team via email or phone to start the return process. They will provide instructions and a return shipping label.

No, all items are eligible for return including custom-made, personalized items.

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Yes, exchanges are accepted within 30 days of purchase. Contact customer service to arrange the exchange.

We cover return shipping costs if the return is due to our error (e.g., wrong or defective item). For other returns, the customer is responsible for shipping costs.

If your item is damaged or defective, contact us immediately for a free replacement or full refund.

No, we do not charge a restocking fee for returns.

If you receive the wrong item, contact us immediately, and we will arrange for a replacement or refund at no additional cost.

You just need to provide the order number.

check_circleBags Quality

Typically takes 1-2 business days.

Yes, the bag is very sturdy.It can be used it to carry books and groceries. It's well-made and of high quality.

Yes, it’s perfect for holding books.

It is suitable for both carrying by hand or as a shoulder bag.

Yes, it includes a matching black, stiff insert to keep the bottom sturdy and prevent collapsing.

Yes, XL bags come with zippers, while large size bags have an open top.

Yes, it's really sturdy.

Yes, it's perfect for a weekend trip.

Yes, we can print your logo or write any text on the bag.

Yes, Our extended warranty covers only material and labor-related defects. The normal wear and tear, which is not covered under our warranty.

settings_brightnessProducts & Printing

We print digitally with water based ink.

We specialize in digital printing, which means we can print virtually all colors to meet your needs. Plus, enjoy the following benefits:

  • No Color Minimums: Order exactly what you need without worrying about minimum color requirements.
  • No Screen Fees: Save on setup costs with our digital printing technology.
  • No Run Charges: Keep your costs predictable and transparent with no additional run charges.

Yes, we print with white ink.

Our design tool accepts: PNG, JPG, SVG, PDF, EPS and AI. We do not require vector files.

Every item price includes the cost of customization and there are no additional charges such as screen fees or run fees.

We specialize in digital printing, which means we can print virtually all colors to meet your needs, including white ink. Plus, enjoy the following benefits:

No Color Minimums: Order exactly what you need without worrying about minimum color requirements.
No Screen Fees: Save on setup costs with our digital printing technology.
No Flashing Fees: Avoid additional costs for special printing processes.
No Run Charges: Keep your costs predictable and transparent with no additional run charges.
The prices you see on our products are based on the quantity per design, ensuring you get the best value for your order.

We offer rush printing services to meet your tight deadlines.

We send free samples for businesses, so you can be confident in the quality of our work.

In the event that your item has been misprinted or damaged in production, please contact us with your name and order number for a free replacement.

We can assist you with improving your low-quality logo file. Just send us your logo, and we'll work on enhancing its quality to ensure it looks great in your prints.


To ensure your embroidered company logo turns out well, follow our best practices for logo embroidery. You can start by uploading your logo to our mockup tool, and our embroidery experts will handle the rest.

The optimal logo size depends on the item you are embroidering:

  • For most custom items the ideal logo size is between 2 to 3 inches tall and 2 to 4 inches wide.

When choosing colors for embroidery:

  • Stick with 1 to 5 colors for your logo.
  • Avoid gradients, outer glows, and drop shadows as they can't be properly achieved through embroidery.
  • Consider the color of the garment to ensure contrast; avoid placing logos on items with similar colors.

For text and lettering:

  • Use large letters in normal font sizes.
  • Avoid extremely small lettering or fancy fonts and cursive, as they are difficult to read when embroidered.
  • Aim for a minimum font size of 24 or an embroidery height of a quarter inch.

Yes, your company logo must be digitized before it can be embroidered. If you already have a digitized logo file, you can use that. If not, our team of expert logo digitizers can handle it for you. You can also refer to our guide to logo digitization if you wish to do it yourself.

Absolutely! You can use our free logo mock-up tool to see how your logo will look on the merchandise.

Reach out to one of our expert to start your custom merchandise order. With your new logo embroidery knowledge, you'll be ready to get your logo-branded swag moving today!

Embroidery: Priced based on the number of stitches.

Printing: Priced is fixed.

Thin elements are generally to be avoided in embroidery as they are difficult to replicate. For lettering, use large, simple fonts. Satin stitches work best for embroidery, but thin elements may require less beautiful running stitches.

onsider the color of the garment to ensure contrast with the logo:

Embroidery: Ensure logo colors contrast well with the garment. Adjustments may be needed for different colored items.
Printing: Different types of transfers may be used for light and dark fabrics. Ensure logo colors are suitable for both light and dark garments.


Step 1: During the order process, look for an option to upload your artwork. This is usually found on the product customization or design page.
Step 2: Click on the upload button, and select the artwork file from your computer.

Step 1: Once your order is confirmed, note the order number.
Step 2: Prepare an email with your artwork attached. Include your order number in the subject line or body of the email for reference.
Step 3: Send the email to info@ .
Step 4: Wait for a confirmation email that your artwork has been received and meets the requirements.

Step 1: Initiate a chat with the customer support representative.
Step 2: Inform the representative that you would like to submit artwork.
Step 3: Follow their instructions, which may include uploading the artwork directly in the chat or receiving an email address to send it to.

Step 1: Proceed to the checkout page after filling in your order details.
Step 2: Look for the option "See Design Proof - Pay later" during the checkout process.
Step 3: Select this option to indicate you would like to receive a proof before making a payment.
Step 4: Complete the order submission process. You won't be required to make a payment at this stage.
Step 5: You will receive an email containing the proof, along with a payment and proof approval link.

We can design, produce, and print bags tailored to your specific requirements. They can be made from a variety of materials and are available in different shapes, sizes, and styles.

There are numerous customization options available for bags, allowing them to be tailored to specific needs and preferences. Some of the most common options include:

1. Material

  • Cotton Canvas: Durable and versatile, suitable for reusable shopping bags and tote bags.
  • Paper: Ideal for eco-friendly gift bags and retail packaging, customizable with various prints and designs.
  • Plastic: Lightweight and waterproof, commonly used for retail and promotional bags.
  • Leather: High-end and stylish, perfect for luxury bags, travel bags, and corporate gifts.

2. Size and Shape

  • Custom Sizes and Shapes: From small gift bags to large duffel bags, custom bags can be designed to meet specific size and shape requirements.

3. Color

  • Custom Colors: Bags can be made in any color or combination of colors, allowing for customization to match a specific brand or logo.

4. Printing

  • Custom Designs: Bags can be printed with custom designs, logos, or text.
  • Printing Methods: Various methods can be used, such as screen printing, embroidery, or heat transfer.

5. Handles and Closures

  • Handle Options: Handles can be made from different materials such as rope, fabric, or leather.
  • Closure Options: Bags can feature different closures like zippers, snaps, or Velcro.

6. Pockets and Compartments

  • Custom Compartments: Bags can be designed with specific pockets and compartments to meet user needs.

There is no minimum order quantity for existing stocked bags. However, for custom bags created from scratch, a minimum order quantity of 200 is required, with a lead time of up to 2 months following design approval.

Please email us at to place a Spec Sample Order.

Custom bags can be used for a variety of purposes, such as:

  1. Promotional Giveaways: Hand out custom bags at trade shows, conferences, or events to promote your company or brand.
  2. Retail Packaging: Use custom bags to package products in retail stores, showcasing your branding and logo.
  3. Employee Gifts: Give custom bags to employees as gifts or rewards to boost morale and foster team spirit.
  4. Charity or Fundraising Events: Sell or give away custom bags at charity or fundraising events to help raise money for a cause.
  5. Travel and Leisure: Use custom bags as promotional items for travel and leisure companies like hotels, resorts, or tour operators. They also make great branded merchandise for sports teams or outdoor enthusiasts.

Our Large Two-Tone Natural and Black Tote Bag is one of our most popular items.


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Our customer service will be happy to help you.